The business nbn™ Operations Centre (BOC) – 24/7 nbn™ service
Our team of dedicated service managers specialise in connections and assurance for all of our business nbn™ services, including business nbn™ Enterprise Ethernet. Support for all these services for service providers will be managed by a dedicated team that understands Australian businesses, providing business-grade connection and assurance support.
Key features include:
- A point of contact for service providers on all business nbn™ services.
- An Assurance team based in Australia – available to providers 24 hours a day, 7 days a week.
- Fault resolution through end-to-end case management.
- We employ a business process methodology across all operational processes and have access to a significant pool of process analysts to implement improvements.