Service


Please note that all target times assume an urban area. Rectification time may vary depending on the location of premises. All times refer to the times offered by nbn to service providers and may differ from the times offered by providers to end customers. Not all your faults with a retail service will relate to a fault with the nbn™ network. Faults may relate to matters in a provider’s network, the end customer’s premises equipment or network resources being accessed.
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business nbn™ Enterprise Ethernet is only available in the nbn™ Fixed Line network footprint and at limited premises served by the nbn™ Fixed Wireless and Satellite networks. Costs may apply; customers should contact their preferred service provider to ask about availability and any fees and charges that may be applicable.