business nbn™ wholesale bundles

Introducing our business nbn™ wholesale bundle discounts that are built for better business1.

Different businesses have different voice and data needs, so it’s important to select the right retail solution to keep your business moving. The discounts we offer service providers when they bundle business nbn™ wholesale products and services help them offer more affordable and reliable business grade retail solutions.

Talk to a service provider about a retail solution powered by business nbn™ that utilises one of the business nbn™ wholesale bundles below.

Our business nbn™ wholesale bundles:

business nbn™ Basic Bundle

Business grade support, even for small business. This business nbn™ wholesale bundle includes the bandwidth required for basic business connectivity needs and support for a single voice line, as well as offering service providers enhanced service levels (12-hour service restoration target and 24/7 support as standard) to help minimise disruptions.

business nbn™ Premium Bundle S

Your voice communication needs grow as your business does, so it’s important to have business grade voice services without sacrificing quality. This business nbn™ wholesale bundle includes symmetrical committed bandwidth (1/1Mbps) with capacity for up to 10 high quality voice lines. It also offers service providers enhanced service levels (12-hour service restoration target and 24/7 support as standard) to help minimise disruptions.

business nbn™ Premium Bundle M

As more critical business applications and data services move to the cloud, the need for bandwidth grows. This business nbn™ wholesale bundle includes a higher symmetrical committed bandwidth (20/20Mbps) than Premium Bundle S with capacity for 10 or more high quality voice lines and HD video conferencing. It also offers service providers enhanced service levels (12-hour service restoration target and 24/7 support as standard) to help minimise disruptions.

business nbn™ Premium Bundle L

Meet the complex requirements of your business as they’re needed. This business nbn™ wholesale bundle includes a higher symmetrical committed bandwidth (50/50Mbps) than Premium Bundle M with capacity for 10 or more high quality voice lines and HD video conferencing. It also offers service providers enhanced service levels (12-hour service restoration target and 24/7 support as standard) to help minimise disruptions.

Priority support options add-ons

Priority support options can be added on to a number of different business nbn™ wholesale products, including each of the products that form part of the four wholesale bundles. These options include complex site support and personalised appointments (incl. after hour appointments). All business nbn™ wholesale products and services are supported by an Australian-based business grade workforce and the business nbn™ Operations Centre (BOC).

Bundle comparison table

The table below outlines the features and benefits of our business nbn™ wholesale bundles.

  Basic Bundle Dedicated Premium S Dedicated Premium M Premium Bundle L
Summary Basic connectivity and business grade support for even the smallest of businesses Business grade voice services without sacrificing quality Business grade voice and data services to support businesses as they move to the cloud Business grade fibre connectivity to meet complex business requirements
Symmetrical committed bandwidth 0.15/0.15Mbps2 1/1Mbps2 20/20Mbps2 50/50Mbps2
Best efforts bandwidth 50/20 or 100/40Mbps2 50/20 or 100/40Mbps2 100/40Mbps2 required as minimum3 250/100Mbps2 required as minimum3
Voice Supports single voice line Supports up to 10 voice lines Supports 10 or more voice lines and HD video conferencing Supports 10 or more voice lines and HD video conferencing
Applications For non-critical business applications like email and web browsing. For multi-line voice connectivity and non-critical applications like email and web browsing. For business-critical applications like video conferencing, CRM, cloud computing and uploading files. For business-critical applications like video conferencing, CRM, cloud computing and uploading files in complex and large organisations.
Service and support 12-hour restoration targets and 24/7 support as standard4 12-hour restoration targets and 24/7 support as standard4 12-hour restoration targets and 24/7 support as standard4 12-hour restoration targets and 24/7 support as standard4
Access technologies available HFC, FTTN, FTTB, FTTP, FTTC HFC, FTTN, FTTB, FTTP, FTTC FTTN5, FTTB, FTTP, FTTC FTTP
  • ‘Symmetrical’ refers to a connection with equal download/upload bandwidth (e.g. 100/100Mbps).
  • ‘Committed Bandwidth’ refers to the maximum wholesale speeds we commit (subject to defined performance characteristics and certain limitations) to be delivered over our wholesale network.
  • ‘Best Efforts Bandwidth’ refers to the maximum wholesale speeds to be delivered over our wholesale network. We do not commit to these speeds always being available.
Link to wholesale traffic classes
Business
nbn's wholesale traffic classes
Link to Enhanced service levels
Business
Enhanced service levels
Link to nbn™ Enterprise Ethernet
Business
business nbn™ Enterprise Ethernet

Remember, nbn is a wholesaler which means that services powered by business nbn™ must be bought from a service provider. A full list of service providers including those that sell retail solutions powered by business nbn™ is available within the Business section. Not all service providers offer retail solutions based on the full range of business nbn™ wholesale products and services.

1 business nbn™ wholesale bundles are not new products – they are a combination of existing nbn™ wholesale products and services. When a service provider purchases these products and services together, they are then offered a discount on the wholesale price for those products and services. nbn cannot guarantee that these discounts will be passed onto end users. The nbn™ wholesale products and services are ordinarily only one input into the retail solutions offered to end users.

2 Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal quality, broadband plans and how your service provider designs its network). nbn is a provider of wholesale speeds to service providers. The nbn™ wholesale speed tiers available to your service provider vary depending on the access technology in your area. business nbn™ wholesale bundle discounts are not available for products supplied via the nbn™ Fixed Wireless or Sky Muster™ satellite access networks.

3 To purchase the committed bandwidth tiers that form part of the Premium Bundle M and Premium Bundle L, the provider must also separately purchase, at a minimum, the best efforts bandwidth products outlined in the table for those business nbn™ wholesale bundles.

4 Please note that the restoration targets here only apply where the fault can be rectified remotely or where your premises is located in an urban centre with a population of 10,000 or above. Different restoration targets apply if your premises is located outside these urban centres. Please note also that the restoration targets are the targets offered by nbn to service providers – the restoration targets offered to you by your service provider may differ from those listed.

5 Products with wholesale symmetrical committed bandwidths of 20/20Mbps are not available for all premises connected to the nbn™ FTTN network. Please contact your service provider for details of the symmetrical committed bandwidths that are available at your premises.