Special Services disconnection process

How the process works

Special Services generally begin to be disconnected 36 months from the issue of the relevant White Paper# – this is referred to as the Special Services disconnection date. This date can vary depending on a couple of factors.

If you have a Special Service that’s affected by a White Paper, there are two separate dates that can determine when you begin the disconnection process.

Depending on where you’re located and your nbn™ access technology, you may find there is a rollout region disconnection date (RRDD) (for standard phone and internet services), and a Special Services disconnection date (SSDD). These two dates may not necessarily coincide with each other. Whichever disconnection date occurs last will determine when your Special Service must begin the disconnection process.#

When the rollout region disconnection date occurs prior to the Special Services disconnection date

In some areas, the rollout region disconnection date will arrive before the Special Services disconnection date. In these instances, the later Special Services disconnection date will apply.#
region disconnection date prior to special services disconnection date

When the rollout region disconnection date occurs after the Special Services disconnection date

Where the rollout region disconnection date occurs after the Special Services disconnection date - the later, rollout region disconnection date will apply.#
region disconnection date after special services disconnection date
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Disconnection dates vary and not all Special Services will be disconnected. When a service will be disconnected, and the timing of disconnection, will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current service provider.