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Important information
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Disconnection information
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Network outages
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The nbn™ broadband access network is not currently available at your premises
Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.
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The nbn™ broadband access network is not currently available in your building.
We have made several attempts to initiate the process of establishing an nbn™ access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative.
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Contact your provider
Contact your provider for
- Loss of phone or internet connection including outages/dropouts
- Issues getting connected
- Concerns about speed
- Missing equipment
- Missing or incorrect address
- Appointments including technician hasn't turned up
- Service connection delays
As nbn is a wholesaler, you will need to talk to your provider in relation to the issues listed above.
Contact nbn
Office locations
Sydney
100 Mount street
North Sydney NSW 2060
Australia
Melbourne
727 Collins street
Docklands VIC 3008
Australia