During the implementation of a new workforce scheduling program we’ve encountered some unexpected challenges, which we are currently working through. As a result, it may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose.
To maintain our focus on restoring connected customers who experience a fault, we’ve had to reschedule some connection appointments to reallocate the workforce capacity. We are working around the clock to reduce, as far as possible, the impact to customers.
If we have recently missed or delayed an appointment for a technician to visit your premises, please contact your phone and internet provider to reschedule.